Competences

Our staff have nearly two decades of experience in IT, office technology, commercial, service and operator services. We have experience in the following professional areas:

• Providing professional services and delivering solutions.
• Design, development, implementation, integration and operation of IT systems.
• Complex problem solving and IT disaster recovery.
• IT and IT business consultancy.

• HelpDesk

  For our contracted customers, we provide a free helpdesk service where we can provide immediate assistance to answer your questions about computers, office equipment and troubleshoot any problems you may have. We offer professional and fast solutions with telephone or online help!

  

  You can now take advantage of this opportunity. Be our partner! With our professionals' years of experience and professional recognition, you are guaranteed the best solution!

  Our HelpDesk service is free of charge for our contracted customers.

  Outsourcing

  Vállalatunk széles körben kínálja rövid- és hosszú távú outsourcing konstrukcióit cégek, és államigazgatási intézmények részére egyaránt. Ügyfeleink rendkívül kedvező feltételek mellett bérelhetnek tőlünk informatikai és irodatechnikai berendezéseket, valamint igény esetén, a rendszereket üzemeltető személyzetet.

  Based on our customers' choice (prior agreement), the service may include:

  Server systems Data backup systems Network devices and systems Workstations (desktops, notebooks, laptops)

  printers, photocopying machines, multifunctional office equipment, faxes, Investigation management software

  Our contracted customers pay a pre-determined flat fee, which covers the costs of running the entire system.s 

  • services and,
  • equipment rental,
  • parts and supplies for office equipment (printers, photocopiers, etc.),
  • and, if required, the outsourced management staff

  also covers the cost of.

  The service content of the outsourcing arrangements (outsourced assets) is the same as the System operation service, with configuration and availability being optional according to our customers' needs.

  More about outsourcing

  In most areas of activity, all business organisations can make more rational and economical use and rationalisation of assets.

  

  The use of IT systems, tools, printers and copiers is essential, but the costs (actual or expected) of purchasing and operating these tools are unknown in most cases. These costs can be very high and could be substantially reduced or reallocated.

  What is the most important thing a company needs in its office?

  We believe that you need equipment in the right place, with the right capacity, reliability, and impeccable quality prints and copies. I'm sure most of you would gladly forego the hassle of purchasing and operating equipment if you had the opportunity! With our outsourcing services, we offer a solution.

  Our offer includes:

  • Our staff will carry out a survey of your IT systems and/or printing and copying needs.
  • On the basis of the survey, we will make you an offer for the optimisation of your IT and/or office equipment and, in this context, a comprehensive and upgraded operational service..
  • On the basis of our offer, Diana Holding will purchase (buy back) used or even newly purchased equipment from our customers, which not only frees our customers from old and costly equipment, but also provides them with immediate cash flow and eliminates the need to purchase new equipment.

  Following the launch of the service:

  • They will now have to pay a flat monthly fee for the use of the equipment and only the cost of the printer and photocopier fleet according to the number of pages printed and copied.
  • The flat-rate fee paid for the use of the equipment (except for energy and photocopying paper) covers all the costs of its operation.

  The benefits of the service include:

  • Our customers are free to dispose of the money from the machines we buy back. They gain a source of liquidity through the sale of existing obsolete machinery.
  • We have developed our offer for equipment whose reliability and modernity are unique in the world.
  • Costs become predictable and predictable, without the fear of latent unexpected costs (service and maintenance).
  • You can charge equipment-related expenses as costs.
  • Our service is adaptable to changing needs, equipment can be moved between sites and, if necessary, replaced with higher capacity equipment when capacity utilisation warrants.

  Hardware service

  When you have a problem with your computer or office equipment, you'll want a professional to solve it right away.

  

  If the problem can be diagnosed and resolved remotely, our staff will start troubleshooting immediately.In case of a functioning internet connection, we will provide assistance using special software, in other cases we will provide assistance via live telephone.

  In cases requiring on-site intervention, our experts will start troubleshooting within 8 hoursor within 2 hours at the latest if you order our emergency service.

  Our troubleshooting service is free of charge for our contracted customers.

  Data backup

  We provide our data recovery service in cooperation with one of the leading players in the Hungarian data recovery market.

  

  The biggest damage in IT is caused by servers going down. When data storage, process control, technology or server servers fail, the damage can reach millions of dollars per hour. To minimise the loss, we therefore offer turnaround times of up to 4 hours.

  In addition to server backups, we can recover data from Winchester for all failure sources.

  • Physical failures.
    Cases where the problem cannot be solved without dismantling the drive - e.g. dropped, wet, motor or read/write head failure. In such cases, the necessary interventions will be carried out in the dedicated 10 m2 1 micron filtered cleaning room. We have factory-tested parts (head, motor) for almost all hard disk drives on the market and we continue to expand our stock.
  • Electronic faults.
    A drive can fail not only physically. Contact failures due to power surges, power supply failures, lightning strikes, ageing, oxidation are as much the enemy of our data as firmware failures.
  • Logical errors:
    No physical failure is necessary for data loss to occur. Critical data can be lost due to malfunctioning software, system bugs, virus infection, accidental or intentional human intervention, deletion. Our proprietary software is proven in countless cases.

  Administrator services

  Do you need effective help that is always available?

  We offer our administrator service for those who do not have the resources to solve IT problems. Our aim is to prevent problems before they occur, to provide cost-effective IT solutions for small and medium-sized businesses.

  • HelpDesk service.
  • User support (on-site or remote support - consulting, installation, troubleshooting, virus removal, software upgrades, for Windows and Linux operating systems, office applications).
  • Software updates, patch management.
  • Remote system monitoring.
  • Monitoring the health of the network and workstations
  • Status reporting, maintenance, alarms, troubleshooting
  • Software installation
  • Network server maintenance

  System operation

  As part of our system operation service, we not only provide system administration, remote monitoring and remote management services, but we also undertake the operation of the entire IT system and office equipment (preventive maintenance, repair, supply with consumables).

  Our system operation service can also be combined with outsourcing services.

  The content of the service package is always tailored to the needs of our customers, and the availability (SLA) can be selected separately for each system component.

  Optional service levels:

   

  Service levels
  	SLA-1	SLA-2	SLA-3
  Helpesk	weak 5×8 hour	weak 5×8 hour	weak 7×24 hour
  Guaranteed availability	weak 5×8 hour	5×13 hour	weak 7×24 hour
  Start on-site troubleshooting	within 8 hours	4- within 8 hours	within 2-4 hours
  Guaranteed troubleshooting	within 8 hours	within 8 hours	within 8 hours
  Deadline	1+1, 1+2, 1 year, 2 year, 3 year

   

  Based on our customers' choice (prior agreement), the service may include:

  Server systems Data backup systems Network devices and systems Workstations (desktops, notebooks, laptops)

  printers, photocopying machines, multifunctional office equipment, faxes, Investigation management software

  Our contracted customers pay a predetermined flat fee, which covers the cost of all services required to run the entire system and even the cost of all office equipment (printers, copiers, etc.) parts and supplies.

  Based on our customers' choice, the service package may include:

  • HelpDesk service.
  • Preventive maintenance.
  • On-site troubleshooting with guaranteed turnaround time
  • User support (on-site or remote support - consulting, installation, troubleshooting, virus removal, software upgrades, for Windows and Linux operating systems, office applications).
  • Software updates, patch management.
  • Remote system monitoring.
  • Monitoring the health of the network and workstations
  • Status report
  • Software installation
  • Continuous supply of supplies, with free home delivery.

  Service packages

  Service packages are offered to increase the availability of IT infrastructure and reduce the costs associated with its operation.

  More information

  Our services extend support for IT infrastructure to the entire IT and office technology assets, greatly increasing their availability. The service can be extended to the following system components:

  servers desktop and laptop computers, uninterruptible power supplies, monitors operating systems, office applications

  printers, photocopying machines, multifunctional office equipment, telefaxok.

  You can now take advantage of this opportunity. Be our partner! With our professionals' years of experience and professional recognition, you are guaranteed the best solution! Choose from our service packages!

  Guarantee extension

  Extend the warranty period of the products you buy from us and reduce the financial burden of a possible failure. Take advantage of our extended warranty (service pack) with upgraded services. The service may cover the following products:

  Server hardware Data recovery hardware Network devices Workstations (desktops, notebooks, laptops)

  printers, photocopying machines, multifunctional office equipment, telefaxok.

  The warranty extension, purchased at the same time as the products, complements the usual warranty with an increased level of service support.

  Services:

  • HelpDesk
  • On-site troubleshooting within guaranteed time.
  • Preventive maintenance.
  • Software updates, patch management.
  • Remote system monitoring.
  • Continuous supply of supplies, with free home delivery.

  The content of the service package is always tailored to the needs of our customers, and the availability (SLA) can be chosen separately for each system component.

  Service levels
  	SLA-1	SLA-2
  Helpesk	weak 5×8 hour	weak 5×8 hour
  Guaranteed availability	weak 5×8 hour	5×13 hour
  Start on-site troubleshooting	within 8 hours	4- within 8 hours
  Guaranteed troubleshooting	within 72 hours	48 órán belül
  Deadline	1+1, 1+2, 1 year, 2 year, 3 year

  • Administrator services
  • System operation
  • Outsourcing

  Document management

  Our services cover the entire lifecycle of your documents, from creation to storage and/or destruction. We provide our partners with expertise and actively participate in some or all of the implementation phases.

  Our partner in the provision of document management services has a history dating back to 1996, and over the past decade it has developed one of the most powerful contract processing and digitisation plants in Hungary and the region, currently with a scanning capacity of 2.5-3 million pages per month. It can be said that this plant is one of the largest in Hungary where processing activity is carried out on a daily basis and not just as intermittent projects.

  Services:

  • Advice:Our consultancy work is based on decades of experience in electronic and manual document management. Our services include: process transparency, feasibility studies, document management policies and archiving plans, archives, independent consultancy.
  • Production of an authentic e-copy
  • Electronic mail sorting
    Opening, filing, printing, enveloping and mailing of incoming and outgoing mail of companies and institutions in an outsourced manner.
  • Invoice processing
    This service is recommended for those who need to receive and account for a large volume of incoming invoices (typically several pages) on a daily basis.
  • Digitisation
    Digitisation of medium and large volumes of structured (forms, invoices) and unstructured paper documents within short deadlines. Documents can range from 10cm to 140cm in width, up to 6m in length, and book or microfilm scanning is not too challenging for our company.
  • Archive services
    Our services cover all the workflow related to document storage, from document sorting (delivery) to document destruction, which can be used in whole or in part according to the needs of our clients. (Our services include: document delivery, document sorting, document storage, document storage, document disposal, document destruction.)