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All public or business service organisations that want to speed up and simplify their customer management use call terminals. These systems consist of a numbering, customer call (LCD) and system control computers. In each case, customer management is tailored to the needs of the customer, ensuring that the case is always handled by a case handler with the resources and skills required.
Advantages of the customer call system:
- Clear customer call order
- Achieving optimal case manager utilisation
- Traceability of administrators
- Informing customers about waiting times
