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As part of our system operation service, we not only provide system administration, remote monitoring and remote management services, but we also undertake the operation of the entire IT system and office equipment (preventive maintenance, repair, supply with consumables).
Our system operation service can also be combined with outsourcing services.
The content of the service package is always tailored to the needs of our customers, and the availability (SLA) can be selected separately for each system component.
Optional service levels:
| Service levels | |||
| SLA-1 | SLA-2 | SLA-3 | |
| Helpesk | weak 5×8 hour | weak 5×8 hour | weak 7×24 hour |
| Guaranteed availability | weak 5×8 hour | 5×13 hour | weak 7×24 hour |
| Start on-site troubleshooting | within 8 hours | 4- within 8 hours | within 2-4 hours |
| Guaranteed troubleshooting | within 8 hours | within 8 hours | within 8 hours |
| Deadline | 1+1, 1+2, 1 year, 2 year, 3 year | ||
Based on our customers' choice (prior agreement), the service may include:
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Our contracted customers pay a predetermined flat fee, which covers the cost of all services required to run the entire system and even the cost of all office equipment (printers, copiers, etc.) parts and supplies.
Based on our customers' choice, the service package may include:
- HelpDesk service.
- Preventive maintenance.
- On-site troubleshooting with guaranteed turnaround time
- User support (helyszíni, vagy távoli támogatás – tanácsadás, telepítés, hibaelhárítás, vírusírtás, szoftverfrissítés, Windows és Linux operációs rendszerekhez, office alkalmazásokhoz).
- Software updates, patch management.
- Remote system monitoring.
- Monitoring the health of the network and workstations
- Status report
- Software installation
- Continuous supply of supplies, with free home delivery.
If you are interested in our services, please contact us by filling in the form at the bottom of this page or contact us at one of the phone numbers below.
