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Our system operation services include not only system administration, remote monitoring and remote management services, but also the operation of the entire IT system and office equipment (preventive maintenance, repair, supply of consumables).
Our system operation service can also be combined with outsourcing services.
The content of the service package is always tailored to the needs of our customers, and the availability (SLA) can be chosen separately for each system component.
Optional service levels:
| Service levels | |||
| SLA-1 | SLA-2 | SLA-3 | |
| Helpesk | weakly 5×8 hour | weakly 5×8 hour | weakly 7×24 hour |
| Guaranteed availability | weakly 5×8 hour | 5×13 hours | 7×24 hours |
| Start on-site troubleshooting | 8 hours, | 4- within 8 hours | within 2-4 hours |
| Guaranteed troubleshooting | within 24 hours | within 24 hours | 8 hours, |
| Deadline | 1+1, 1+2, 1 year, 2 years, 3 years | ||
Based on our customers' choice (prior agreement), the service may include:
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Our contracted customers pay a pre-defined flat fee, which covers the cost of all services required to operate the entire system and even the cost of all office equipment (printers, copiers, etc.) parts and supplies.
Based on our customers' choice, the service package may include:
- HelpDesk service.
- Preventive maintenance.
- On-site troubleshooting with guaranteed turnaround time
- User support (helyszíni, vagy távoli támogatás – tanácsadás, telepítés, hibaelhárítás, vírusírtás, szoftverfrissítés, Windows és Linux operációs rendszerekhez, office alkalmazásokhoz).
- Software updates, patch management.
- Remote system monitoring.
- Monitoring the health of the network and workstations
- Status report
- Software installation
- Continuous supply of supplies, with free home delivery.
If you are interested in our services, please contact us by filling in the form at the bottom of this page or contact us at one of the phone numbers below.
