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Extend the warranty period of the products you buy from us and reduce the financial burden of a possible failure. Take advantage of our extended warranty (service pack) with upgraded services. The service may cover the following products:
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The warranty extension, purchased at the same time as the products, complements the usual warranty with an increased level of service support.
Services:
- HelpDesk
- On-site troubleshooting within guaranteed time.
- Preventive maintenance.
- Software updates, patch management.
- Remote system monitoring.
- Continuous supply of supplies, with free home delivery.
The content of the service package is always tailored to the needs of our customers, and the availability (SLA) can be chosen separately for each system component.
| Service levels | |||
| SLA-1 | SLA-2 | ||
| Helpesk | weakly 5×8 hour | weakly 5×8 hour | |
| Guaranteed availability | weakly 5×8 hour | 5×13 hours | |
| Start on-site troubleshooting | 8 hours, | 4- within 8 hours | |
| Guaranteed troubleshooting | 72 órán belül | within 48 hours | |
| Deadline | 1+1, 1+2, 1 year, 2 years, 3 years | ||
If you are interested in our services, please contact us by filling in the form at the bottom of this page or contact us at one of the phone numbers below.
